At Denar, we totally understand and solely focus on our client's needs. If you are in the process of reviewing the appointment of a managing agent, We are the people in the right job. All geared towards a successful management process from beginning to end
Financial
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Preparation of an annual budget for service charges
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Regular billing and collection of service charges, including management fees
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Provision of a periodic budget report of income, expenditure and cash flow
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Preparation of a reserve fund plan relating to cyclical maintenance
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Weekly/monthly payment of wages and other invoices
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Arrears collection management
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Provision of advice on block insurance and any other appropriate cover
Relationship with residents
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Attend to routine enquiries from lessees and residents
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Respond to solicitors’ and lessees’ enquiries regarding sales and licences
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Administration of insurance claims
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Attendance at general meetings of residents (there are 4 per year)
Repair and maintenance management
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Preparation of a long-term maintenance and repair plan
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Deal with day to day repairs and maintenance promptly and efficiently
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Preparation of maintenance plans and contracts for plant and machinery
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Advise on major contract work and the use of specialist professionals and contractors
Lease Compliance
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Ensure compliance with the terms of leases and policy agreed with the Board and, where necessary, subject to landlord authorisation, instruct solicitors in relation to breaches
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Represent the landlord at County Court, arbitration and Tribunals
Board Support
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Advise the Board on a suggested management policy
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Provide a status report of financial, maintenance and legal matters;
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Report on significant lessee communications
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Document management procedures and issues
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Produce a periodic newsletter to residents and other circulars
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Keep Board informed of status of agreed actions
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Company secretarial work, for example preparation and distribution of the notices for the AGM/EGMs; (Extra fees may apply)
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Risk management, fire safety and health and safety compliance
Staff management
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Prepare job descriptions for employees and specifications for contractors when inviting tenders
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Supervise any employees and regular contractors such as cleaners etc. on behalf of the employer
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Ensure appropriate training and compliance with Health and Safety and employment legisl
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An organised approach to the planning and collection of the service charges and reserve funds, the timetables for redecoration and repairs and inspection and supervision of works.
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Independent assessment of what must be done, and when, which will be based solely upon our duty to keep the premises in good repair.
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Handling the mundane and time-consuming administration efficiently through huge facilities for storage and retrieval of records and documentation essential for accounting purposes.
Before appointing Denar.. what to expect
Before getting into an agreement we will take every effort to prove our efficiency and clarity.
We will provide the following;
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Draft accounts and an annual budget of service charge
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Draft of a long-term maintenance and repair plan
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References for blocks we manage (similar to your building and in your area if possible)
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Selection criteria we do use for contractors on our panels
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A copy of the standard contract we use.
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Complaints handling procedures, and details for the ombudsman scheme.
We are committed to arranging an informal meeting to happily answer any questions you have and discuss further anything within the benefits of better management to your property.
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Our fees
Our service is tailor-made to your requirements, so our fees will vary, and we will obviously agree on these with you in advance. Every building is different and so will need a varying degree of management.
In accordance with RICS and ARMA rules, we believe that management fees should be totally transparent.
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