What documents must be provided with service charge demands?

Legislation requires the landlord or manager to send the leaseholder a summary of their rights and obligations with any demand for payment of service charges. If the landlord or manager fails to provide the summary the leaseholder can withhold an appropriate amount of the service charge until it is provided. This summary, which is in a prescribed form, sets out some of the leaseholders’ rights regarding service charges and informs the leaseholder how they can formally challenge the amount demanded and whether the charge is payable.